What You Need to Know About Shipping and Fulfillment for e-Commerce

E-commerce is drastically changing the way we do business. 

With approximately 14% of all retail sales coming from e-commerce, online sales generated an estimated $4.13 trillion in 2020.

Now more than ever, businesses need to rely on digital storefronts to reach their customers. When expanding your business with e-commerce, you have a lot to consider in terms of cost, time and efficiency. Here’s what you need to know about shipping and fulfilment for e-commerce, and how Borderline can help.


If you are new to e-commerce or plan to expand your existing online business, it’s common to feel overwhelmed by everything that’s involved. E-commerce operations are vastly different from traditional retail methods. Unlike managing bulk shipping to stores, e-commerce focuses on shipping smaller orders directly to customers. 

With many moving parts, you need real-time inventory that gives you accurate reporting. Borderline’s “Wireless Warehouse in a Box'' technology gathers customer data and tracks your inventory on a live basis. Each product is assigned a unique barcode to track its movement and locations. Our independent inventory system enables us to process your customers’ orders quickly and efficiently. 

Fulfillment and Packaging

Another difference with e-commerce is the focus on individualized packaging. E-commerce orders require more labels and packaging materials. Customers want to see their orders handled with care, not simply thrown into a box.  

Our Borderline team can manage all of these components and more. We provide customized fulfillment options to suit the unique needs of your business. We can also help you retain customer loyalty with our added services that include sampling and coupons. 


One of the higher costs of operating an e-commerce business is managing customer returns. Returns are an essential part of the process but without understanding the complex nature of reverse logistics, your business costs will add up.

Borderline offers many options to make the return process simple for you and your customers. We can work with you to develop a cost-efficient strategy to manage returns. Our team can also sort your products so that they can be reworked into new offerings. Our extensive experience in optimizing our clients’ e-commerce operations has made us a trusted choice for businesses big and small. 

There’s a lot involved with e-commerce but don’t let it overwhelm you! As a leading provider of packing, distribution, assembly and fulfillment services, Borderline can handle all of your e-commerce needs! 

To learn more about our warehousing, packaging and fulfillment systems, reach us by phone at 905-687-4014, or send us a message through our contact page, HERE.

We’re Shepco Warehouse Services, a division of Borderline Systems Niagara Inc. … where our family of team members has been keeping your family of team members happy, since 1956.