Five E-Commerce Fulfillment Factors That Affect Your Operations

If you operate an e-commerce business, how efficient is your order fulfillment process?

With so many elements to consider with e-commerce, many businesses struggle with how to maximize their order fulfillment process. It’s enough work to get the products out to customers, but then there are the added challenges of handling returns and maintaining good customer relationships.

At Borderline, we are passionate about supporting businesses big and small with their e-commerce operations. We do this by providing our clients with fulfillment services that streamline complicated processes.

Here are five factors we prioritize to maximize the efficiency and productivity of your e-commerce business:

Inventory Management

Inventory management is one of the biggest challenges for businesses because of the extensive amount of planning required. Without the proper organization, it’s nearly impossible to monitor product stock and supplies.

Our team uses a robust Warehouse Management System to help us track orders and handle large amounts of inventory. We know where your products are at all times through our real-time inventory system. And you benefit from always knowing what is in stock to keep your business on track and your customers happy.

Customer Service

And speaking of customers, providing good service is essential to running a successful e-commerce business. Poor customer service costs companies more than $75 billion per year, and that’s not an expense we want our clients to incur.

Our fulfillment services are designed with the customer’s journey in mind. Our team ships orders quickly so your customers get what they need - now. Even when customers aren’t happy with their purchase, we work to ensure they still have a positive purchasing experience. We simplify the returns process for customers so they will want to purchase from you again.

Workflow Processes

We invest in premium Warehouse Management System software because we see the return it has for our clients’ businesses. The software enables us to automate our processes so we can avoid downtime when fulfilling orders. These automatic processes save time and labour, and can be integrated into an overall workflow that aligns with your business. For our clients, this translates into cost-effective fulfillment services that support their business growth now and in the future. 

Communication with Suppliers

Whether we’re working with retailers or their suppliers, we understand how vital it is for good communication every step of the way. Without it, business relationships can break down and costly mistakes can be made. 

Our Borderline team takes communication very seriously, which is why you’ll have a dedicated customer service person who works closely with your products. Even with the rapid changes of e-commerce, you’ll be able to get the answers you need, right when you need them. 


Our warehousing and distribution facility is well-positioned in the economic hub of North America, making us a prime location for your shipping needs. We are minutes away from the US-Canada border and only an hour away from the largest international airport in Canada. Our location means your products can get out to your customers quickly, without having to pay excessive shipping costs. 

Borderline is committed to offering exceptional e-commerce solutions for our clients. Let us show you what we can do for your business!

For more information about our warehousing, packaging and fulfillment systems, reach us by phone at 905-687-4014, or send us a message through our contact page, HERE.

We’re Shepco Warehouse Services, a division of Borderline Systems Niagara Inc. … where our family of team members has been keeping your family of team members happy, since 1956.